Overview
Thank you for visiting the Nine Ridges Website (” Website” ) and welcome to our Terms and Conditions page. The Website is operated by Hindsite Australia Pty Ltd (ABN 99 744 727 575).
Pricing
Sale price will be based on dispatch weight and grade. Fresh truffles are perishable goods and continue to lose moisture each day, between 1-3% in net weight.
Usage
While every care is taken in the cleaning of the truffles, it is the buyer’s responsibility to ensure they are prepared correctly and suitable for their intended usage.
Please refer to our Guide for more information.
Refunds
If your shipment is delivered damaged or in a poor condition, we will refund you in full provided you supply us with photographic evidence within 24 hours of delivery clearly stating the reason for a claim.
These claims will be assessed on their validity and if approved, a refund will be processed with a credit automatically applied to your original method of payment as soon as practically possible.
Need help?
Contact us at sales@nineridges.au for questions related to pricing, usage and refunds.